Privacy Policy

Personal Information

We collect a range of personal information that you provide directly to us when you create an account, manage your profile, participate in campaigns, communicate with our support team, or otherwise interact with our platform. This may include, but is not limited to:

• Name and contact information: Such as your full name, email address, postal address, and phone number. This enables us to identify you and communicate with you regarding your account, campaigns, or support inquiries.
• Account credentials and profile information: Including your username, password (securely hashed), preferences, and any biographical or business details you share in your profile.
• Payment and billing information: Such as credit card numbers, billing addresses, and transaction details that are necessary to process payments securely and issue invoices or refunds as appropriate.
• Organization details: (for business accounts) Including your company name, size, type, industry, and any additional documentation as required for organizational verification and tailored service delivery.
• Communication preferences: Choices regarding how and when you wish to receive updates, notifications, and promotional messages from Sage Ad Network.

Usage Information

In addition to the information you provide, we automatically collect certain technical and behavioral information about your interactions with our services. This includes:

• Device information and IP address: Details such as the device type, operating system, hardware model, and IP address that help us optimize performance, ensure compatibility, and enhance security.
• Browser type and version: Information about the browser you use can assist in delivering a seamless user experience.
• Pages visited and time spent on our platform: Analytical data on navigation patterns, session length, and user flows to help us improve our services and give you relevant content.
• Ad interactions and campaign performance data: Insights on which ads you engage with, view, click, or share, and the results of campaigns in which you participate.
• Cookies and similar tracking technologies: Small files or code used to remember your settings, analyze traffic patterns, and customize content and advertising based on your interests and actions.

We use the personal and usage information we collect for a variety of business, operational, and legal purposes, including but not limited to the following:

• Provide, maintain, and improve our services: We use your information to establish and manage your account, enable platform functionality, develop new features, and continually enhance the quality and performance of our services to better serve your needs.
• Process transactions and manage your account: Information such as billing details and profile data is essential for authenticating users, processing payments, issuing refunds, and providing access to premium features or administrative controls.
• Deliver targeted advertising and measure campaign effectiveness: We analyze your activity and preferences to present you with ads and content that are relevant to your interests, and to help advertisers understand the success of their campaigns through detailed metrics and analytics.
• Communicate with you about our services: We may send transactional emails, updates, technical notices, security alerts, and, where permitted, marketing communications regarding new products, offers, or events.
• Provide customer support: Your information allows us to respond efficiently to your inquiries, troubleshoot issues, and provide guidance or assistance as you use our platform.
• Comply with legal obligations: We retain and process certain data to meet regulatory or statutory requirements, including tax, record-keeping, and anti-fraud obligations.
• Protect against fraud and security threats: Your activity is monitored using industry-standard security protocols to detect and prevent malicious, unauthorized, or fraudulent behavior that could threaten the safety of our users and systems.

We understand the importance of confidentiality and limit the sharing of your personal information to only what is necessary for operational, legal, or service provision purposes. We may share your information under the following circumstances:

• Service Providers: We may disclose information to trusted third-party vendors and contractors who perform essential services on our behalf, such as hosting, payment processing, data analytics, security, and customer support. These partners are contractually bound to maintain the confidentiality and security of your data and use it only as instructed by us.
• Business Partners: Information may be shared with advertising partners, agencies, publishers, and affiliates to optimize campaign delivery, audience targeting, and performance analysis, provided such sharing is consistent with applicable privacy regulations and industry standards.
• Legal Requirements: We may disclose your information to law enforcement agencies, government authorities, or other relevant parties if compelled to do so by law, court order, or a valid legal process, or to defend our legal rights and the safety of our users or the public.
• Business Transfers: In the event of a merger, acquisition, asset sale, bankruptcy, or other corporate restructuring, your information may be transferred as part of the transaction subject to applicable legal safeguards and continued protection under this Privacy Policy.
• Consent: We may share your information in any other way if you have expressly consented to such disclosure, or where you direct us to do so in connection with specific services or features.

Safeguarding your personal information is a top priority. We deploy a combination of advanced technical measures and robust organizational policies to protect data against unauthorized access, loss, misuse, alteration, or destruction. Our practices include:

• Encryption of data in transit and at rest: Sensitive information is encrypted when transmitted over networks and when stored in our servers, reducing the risk of interception or exposure.
• Regular security assessments and updates: We routinely test our systems, identify vulnerabilities, and promptly apply security patches and improvements in response to evolving threats.
• Access controls and authentication systems: Access to your information is limited to authorized personnel only, and strong password, 2FA, and role-based permissions are enforced to prevent unauthorized use.
• Employee training on data protection: All staff are required to undergo periodic privacy and security training to promote awareness and adherence to our security programs.
• Incident response procedures: In the unlikely event of a suspected security incident or data breach, we have established response protocols to contain, investigate, notify affected parties as required, and report to regulators.

While no system can be completely secure, we are dedicated to regularly reviewing and enhancing our safeguards to ensure your information remains protected.

We utilize cookies and similar technologies to personalize your experience, optimize our platform, and provide targeted advertising that matches your interests. These tools serve a range of important functions, including:

• Remember your preferences and settings: Cookies help us keep track of your preferred language, theme, account state, and other user-specific configurations so you have a consistent experience across devices or sessions.
• Analyze website traffic and user behavior: Analytical cookies and pixel tags help us understand platform usage trends, popular content, session durations, and usage frequency, supporting data-driven improvements.
• Deliver personalized advertising: Cookies help ensure that the ads you see are more relevant to your browsing habits, interests, and previous interactions with our platform.
• Improve our services and user experience: Aggregate data collected through tracking technologies informs our development and decision-making, driving continuous innovation and utility for our users.

You can manage your cookie preferences using your browser settings, and you may choose to disable non-essential cookies at any time. However, please be aware that blocking cookies may affect your ability to use certain features or impair the overall functionality of our services. For more information about our cookie practices, please refer to our separate Cookie Policy.

Depending on your jurisdiction and applicable data protection laws (such as the General Data Protection Regulation [GDPR] in Europe or the California Consumer Privacy Act [CCPA]), you may be entitled to certain rights in relation to your personal information. These rights are designed to give you control, transparency, and assurances over how your data is handled:

• Access: You may request confirmation as to whether we hold your personal data and obtain a copy of such data in an accessible format.
• Correction: You can request that inaccurate or incomplete personal information be updated or rectified at any time via your account settings or by contacting us.
• Deletion: Under certain circumstances, you can request the deletion of your data (the "right to be forgotten"), subject to legal exceptions or retention obligations.
• Portability: Where applicable, you may request and receive your data in a structured, commonly-used, machine-readable format, and transmit it to another controller.
• Opt-out: You can opt out of specific processing activities, such as direct marketing, data analytics, or automated decision-making, when such options are available.
• Withdraw Consent: You may withdraw your consent for data processing where we rely on your consent, without affecting the lawfulness of prior processing.

We are committed to honoring your rights promptly and transparently. To exercise these rights or learn more about the available options, please contact us at the address indicated in the Contact section. We may require verification of your identity before processing your request to ensure the protection of your information and the security of all users.

We retain your personal information only for as long as it is necessary to fulfill the purposes in this Privacy Policy, to provide our services, to comply with relevant legal and regulatory obligations, and to resolve disputes or enforce our agreements. Our retention strategy takes the following factors into consideration:

• The nature of the information: For example, payment data is kept for longer periods due to regulatory and audit requirements, whereas support tickets may be deleted after resolution.
• The purpose for which it was collected: Data provided for account setup is kept for as long as your account is active; analytics data is retained as outlined in our analytics policy.
• Legal and regulatory requirements: We adhere to retention mandates imposed by tax, accounting, anti-money laundering, or other applicable laws.
• Business needs and operational requirements: Retention periods may be influenced by factors such as fraud prevention, dispute resolution, and backup storage for disaster recovery.

When your personal information is no longer needed, or once any retention period expires, it is securely deleted or anonymized so that it can no longer be associated with or identified as yours. If you have questions about specific retention periods for particular data categories, please reach out to us via the methods listed below.

As a global business, your personal information may be transferred to, stored in, or processed in countries other than your country of residence, including the United States or other locations where our service providers or affiliates are based. We strive to ensure that your data receives a level of protection that is consistent with the standards described in this Privacy Policy, regardless of the location.

• Standard contractual clauses: We utilize data protection agreements approved by regulatory authorities to ensure your information is handled responsibly when transferred internationally.
• Adequacy decisions by relevant authorities: When transferring data to countries deemed to provide adequate protection by the European Commission or other regulators, we comply with those guidelines.
• Certification schemes and codes of conduct: In some cases, we may rely on certifications or compliance with recognized frameworks to affirm robust privacy practices.

If you require more information about our approach to international data transfers or wish to understand the safeguards in place, please contact us using the details below.

Protecting children’s privacy is extremely important to Sage Ad Network. Our services are designed for adults and are not intended for or directed to children under 13 years of age. We do not knowingly solicit, collect, or store personal data from anyone under 13. If you are a parent or guardian and believe we may have collected information from your child, please contact us immediately so that we can promptly remove such data from our records and take any additional actions necessary to safeguard children online.

We may revise or update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technology. When we make significant changes, we will provide appropriate notice through our website, user dashboards, or other contact information you have provided, and update the "Last updated" date at the top of this page. We encourage you to consult this policy regularly to stay informed of how we are protecting your information and upholding your rights. Your continued use of our services after changes to the policy constitutes your acceptance of the revised terms.

If you have any questions, concerns, or requests regarding this Privacy Policy, our privacy practices, or your personal data, we encourage you to get in touch with our privacy team. We are committed to responding to your inquiries as quickly and effectively as possible, and to working with you to resolve any privacy-related issues.

If you are not satisfied with our response or believe your data protection rights have been violated, you have the right to lodge a complaint with your local data protection authority.